Frequently Asked Questions (FAQ) – Seraf
📦 Orders & Delivery
What are the delivery times?
We ship your orders within 24 to 48 hours (business days).
What are the delivery fees?
Free delivery in Switzerland for purchases over 150 CHF.
Otherwise fixed fee of 9.90 CHF.
Do you deliver abroad?
Yes, upon request. Contact us at contact@seraf.ch
♻️ Returns & Exchanges
Can I return an item?
Yes, within 14 days after receipt. Items must be unworn, unwashed, with tags.
How to make a return?
Contact us at contact@seraf.ch with your order number. We will inform you of the procedure to follow.
Are returns free?
Return shipping costs are the responsibility of the customer unless there is an error on our part (defective item or wrong reference).
👕 Products & Sizes
How do I know which size to choose?
Check our size guide for each brand. Petit Bateau often runs small: if you are in doubt, take the next size up.
Are the products new?
Yes, all our items are new and authentic.
Are you an official reseller?
Yes, we are an authorized reseller Petit Bateau, Izipizi, Sophie la Girafe and other brands.
🎁 Gifts & Cards
Can I give a product as a gift?
Yes, you can add a “gift” option to the cart with careful packaging and no price.
Do you offer gift cards?
Yes! Our gift cards are available online, usable throughout the store and valid for 12 months.
🛒 Order & Payment
What payment methods are accepted?
Credit cards (Visa, Mastercard, Amex)
Twint
Apple Pay / Google Pay
Paypal
Can I modify my order after validation?
If it hasn't been shipped yet, yes. Please contact us quickly by email or via chat.
📦 Orders & Shipping
How long does shipping take?
We ship your order within 24 to 48 business hours.
How much is shipping?
Free shipping in Switzerland for orders over CHF 150
Flat rate: CHF 9,90 below that threshold
Do you ship internationally?
Yes, on request. Please contact us at contact@seraf.ch
♻️ Returns & Exchanges
Can I return an item?
Yes, within 14 days of receiving your order. Items must be unworn, unwashed, and in their original packaging with tags attached.
How do I request a return?
Email us at contact@seraf.ch with your order number and we'll guide you through the process.
Are returns free?
Return shipping costs are the customer's responsibility, unless the return is due to our error (e.g., wrong or faulty item).
👕 Products & Sizing
How do I choose the right size?
Check our size guide for each brand. Note: Petit Bateau tends to run small — when in doubt, size up.
Are your products brand new?
Yes. All items are new & 100% authentic
Are you an official retailer?
Yes, we are an authorized retailer of Petit Bateau, Izipizi, Sophie la Girafe, and more.
🎁 Gifting & Gift Cards
Can I send a gift from your store?
Absolutely. Choose the “gift” option in your cart to add gift wrapping
Do you offer gift cards?
Yes. Our digital gift cards are available online, valid for 12 months and can be used across the entire store.
🛒 Ordering & Payment
What payment methods do you accept?
Credit cards (Visa, Mastercard, Amex)
Twint
Apple Pay / Google Pay
Paypal
Can I modify my order after placing it?
If it hasn’t been shipped yet, yes. Contact us as quickly as possible by email or live chat.