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Help · SERAF Geneva
Delivery, returns, Petit Bateau sizing, gifts and payment: the most useful answers to help you order with confidence on seraf.ch.
Fait SERAF SERAF, concept store in Geneva (Eaux-Vives): in-store advice and local customer service.
FAQ
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Contact pageWe ship your orders within 24 to 48 hours (business days). Estimated delivery time in Switzerland: 1 to 3 business days after shipment. Delivery fees 9.90 CHF, free for orders over 150 CHF. Details: delivery & returns.
Free delivery in Switzerland from 150 CHF purchase. Otherwise, flat rate of 9.90 CHF.
Yes, upon request. Contact us at contact@seraf.ch.
Yes, within 14 calendar days from dispatch. Items must be unworn, unwashed, with tags. See T&Cs.
Write to contact@seraf.ch with your order number, or visit our shop in Eaux-Vives. We will tell you what to do.
Return shipping costs are the responsibility of the customer, except in the case of an error on our part (defective item or incorrect reference).
Consult our size guide. Petit Bateau often runs small: when in doubt, size up.
Yes, all our items are new and authentic.
Yes. SERAF is an authorized reseller of Petit Bateau, Izipizi, Sophie la Girafe and other selected brands in Geneva.
Yes. You can add the gift option to your cart (careful packaging, no price visible).
Yes. Gift cards available online, redeemable throughout the store, valid for 12 months.
Cards (Visa, Mastercard, Amex), Twint, Apple Pay / Google Pay, and PayPal.
If it has not yet been shipped, yes. Contact us quickly by email or via chat. Contact page.
9 Rue des Eaux-Vives, 1207 Geneva. Hours and menu: Contact. Click & Collect available.
Yes. Order online and pick up at Les Eaux-Vives. Guide: Click & Collect Geneva.
